Forwarding Faxes

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Incoming faxes may either be forwarded manually or automatically.

Incoming faxes are forwarded manually by selecting the fax to forward from the Incoming Fax Queue, and specifying a recipient. (See Forwarding Faxes Manually.) A copy of the incoming fax is sent to the specified recipient; the incoming fax remains in the incoming queue.

You can set the FaxPress Enterprise to automatically forward copies of a user’s incoming faxes to another FaxPress Enterprise user, a remote fax number, or phone book group, by modifying the User Properties’ Incoming Faxes tab. (See Configuring Automatic Fax Forwarding .) When automatic forwarding is configured to forward faxes to a remote fax number or phone book group, copies of the incoming faxes are forwarded; the incoming faxes remain in the FaxPress Enterprise mailbox of the original recipient. When automatic forwarding is set to forward faxes to another FaxPress Enterprise user, however, the faxes are actually redirected, or bounced; the fax will not be kept in the mailbox from which it was forwarded.

To enable a fax copy, a second copy rather than the original, to be automatically forwarded to another FaxPress Enterprise user, the FaxPress Enterprise CC function must be enabled. (See Forwarding Faxes Automatically: The CC Function.)

Faxes may only be forwarded once via automatic forwarding or CC. If an automatically forwarded or CC’d fax lands in a mailbox with forwarding enabled, it wont be forwarded again.

Configuring Automatic Fax Forwarding

To configure the Enterprise’s automatic fax forwarding option for your account, follow these steps:

Do not forward— If you want personal incoming faxes delivered to the user's mailbox, select Do Not Forward.

Forward to FaxPress user— If you want all personal incoming faxes to be automatically forwarded to another FaxPress Enterprise user, click on Forward to FaxPress user and use the drop-down list to select the FaxPress Enterprise user to whom you want the faxes forwarded.

Forward to Remote Fax — If you want all personal incoming faxes to be automatically forwarded to another fax number, select Forward to Remote Fax and enter the fax number in the edit box.

Forward to Shared Phonebook— If you want all personal incoming faxes to be automatically forwarded to all the members in a Corporate phone book group, select Forward to Shared Phonebook and select the group to whom you want the fax forwarded. You cannot forward faxes to the <ALL> group, so this group is not shown in the drop-down list.

In the Printing and Saving area, you can select both the Print Incoming Fax and Save Incoming Fax options, but at least one option must be set.

Faxes may only be forwarded once via automatic forwarding or CC. If an already automatically forwarded or CC’d fax lands in a mailbox with forwarding enabled, it will not be forwarded again.

Forwarding Faxes Automatically: The CC Function

The FaxPress Enterprise CC function enables FaxPress Enterprise to automatically send copies of a group’s or user’s incoming faxes to another specified FaxPress Enterprise group or user. The CC function can only be used to automatically forward faxes to one user; it is not able to CC to multiple users. To set up the CC funtion for your account, see your Administrator. A user with Administrator privileges must set up the CC function for you.

To direct FaxPress Enterprise to automatically forward your incoming faxes to another FaxPress Enterprise user without using the CC function, select your mailbox and click the Properties button in the toolbar, then click on the Incoming Faxes tab of your User Properties’ window. Select Forward to FaxPress User and specify a user in the Incoming Faxes tab (for details, see Configuring Automatic Fax Forwarding ).

Forwarding Faxes Manually

A fax in the Incoming Faxes Queue may be forwarded whether it has been viewed or not. If the fax is forwarded to recipient not on the same FaxPress Enterprise server, the fax will remain in the Incoming Fax Queue after being sent. If the fax is forwarded to a FaxPress Enterprise user on the same FaxPress Enterprise server, however, the fax will not remain in the incoming queue.

To send a fax to a remote fax machine, right-click on the fax to forward and select Send... to display the Send Fax interface. Address and send the fax according to Sending Faxes. A copy of the fax in the Incoming Faxes Queue will be sent as an attachment. The fax remains in the Incoming Faxes Queue. The fax copy will be sent in the same resolution in which it was received.

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